NHTSA Complaint #10825106 — 2012 FORD FOCUS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10825106
Vehicle	2012 FORD FOCUS
Component	STRUCTURE:BODY
Date of Incident	December 1, 2015
Date Filed	February 9, 2016
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

ONE DAY WHEN DAY OUR SON WAS A PASSENGER IN OUR DAUGHTER'S FOCUS AND THEY ARRIVED HOME, HE EXITED THE VEHICLE AND WHEN HE TRIED CLOSING THE DOOR, IT WOULDN'T CLOSE. I WENT TO CHECK IT OUT AND SURE ENOUGH IT WOULDN'T CLOSE (LATCH). AFTER A FEW TRIES WE DISCOVERED THAT IF WE SLAMMED THE DOOR AS HARD AS POSSIBLE, IT WOULD LATCH. WE DID THIS FOR A FEW WEEKS AND THEN ONE DAY IT JUST WOULDN'T LATCH NO MATTER HOW HARD YOU SLAMMED IT. WE DECIDED TO NOT ALLOW ANYONE TO DRIVE IN THE PASSENGER SEAT. WE HAD TO TIE THE SEAT BELT AROUND THE DOOR HANDLE SO THAT THE DOOR WOULD STAY CLOSED. ONCE THIS HAPPENED WE CALLED AND SCHEDULED AN APPOINTMENT WITH SAN TAN FORD TO FIX THE PROBLEM.

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