NHTSA Complaint #10824946 — 2007 TOYOTA SIENNA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10824946
Vehicle	2007 TOYOTA SIENNA
Component	POWER TRAIN
Date of Incident	November 15, 2015
Date Filed	February 8, 2016
Mileage	60,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TRANSMISSION HAD BEEN HESITATING AT TIMES, BUT MECHANIC COULDN'T FIND ANY PROBLEMS. AT 60,400 MILES, THE TRANSMISSION DIED COMPLETELY AND WE WERE STRANDED FAR FROM HOME. THIS OCCURRED ON A WELL-MAINTAINED VEHICLE. BECAUSE IT WAS OVER THE 60 MONTHS/60,000 MILES WARRANTY, TOYOTA OFFERED NO ASSISTANCE. BETWEEN TOWING AND REPLACING TRANSMISSION, IT COST US $5900. EVEN THE MECHANIC WAS SURPRISED BY THE FAILURE AT SUCH LOW MILEAGE, AS TOYOTA SIENNA IS WHAT HE NORMALLY RECOMMENDED TO HIS CUSTOMERS LOOKING FOR A RELIABLE FAMILY VEHICLE. WE WERE LUCKY NO ONE IN OUR FAMILY WAS INJURED, BUT WE ARE EXTREMELY DISAPPOINTED WITH TOYOTA NOT STANDING BY ITS PRODUCT. IN HINDSIGHT, I WISH WE HAD PURCHASED THE HONDA ODYSSEY.

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