NHTSA Complaint #11342965 — 2007 TOYOTA SIENNA

DRIVING 55MPH ON FRWY, VAN STARTED SMOKING IN THE REAR AND OIL ON BACK OF VAN. SLOWLY DROVE SHORT DISTANCE HOME AND LIGHTS ON DASH CAME ON UPON ARRIVING HOME. OIL LEAKED ON STREET WHERE WE PARKED. HAD MOBILE MECHANIC LOOK AT IT. OIL COOLER HOSE HAD BURST. HE REPLACED IT, WE DROVE THE VAN 50 MILES ON SHORT TRIPS.WHEN ON FRWY, IT HAPPENED AGAIN ABOUT 3 WKS LATER. HAD TOWED HOME. SAME HOSE BUSTED AGAIN. LOOKED ON INTERNET SITES & FOUND SAME PROBLEM HAS OCCURRED TO MANY PEOPLE WITH SAME VAN YEAR. LONGTERM ONGOING PROBLEM. CALLED TEJAS TOYOTA IN HUMBLE, TX AND SVC MGR SAID TOYOTA OFFERED AN EXTENDED WARRANTY (KNEW THERE WAS A PROBLEM), BUT IT ENDED AT 100,000 MILES/10YRS (WE HAVE 120, 900) AND IS 2007 VAN. WE'VE ALREADY HAD IT TOWED AND FIXED TWICE. WE'RE RECOVERING FROM NEAR DEATH/COVID AFRAID TO DRIVE IT SINCE WE CAN'T TRUST IT. BASED ON INTERNET STORIES BY OTHERS WITH SAME PROBLEM, & SVC MGR AT TOYOTA OPINION, FEAR IS WARRANTED. OUR VAN WAS REPAIRED 2X W/ SAME TYPE OF INFERIOR HOSE PUT ON VAN WHEN BUILT BY A MECHANIC NOT AT TOYOTA. NONE OF US REALIZED INFERIOR PART WAS THE PROBLEM.NOW WE NEED TO REPAIR IT AGAIN WITH A "KIT" THAT TOYOTA SPECIFICALLY MADE BECAUSE THIS IS KNOWN PROBLEM AFTER WE SPENT MANY 100S OF $S REPAIRING IT USING SAME TYPE PART WHEN BUILT. WOULDN'T FIX IT WHEN I CALLED IN 2015. IT HAD TO BREAK 1ST PER TOYOTA WHEN I CHECKED ON IT IN 2015 WHEN GOT NOTICE.TOYOTA SHOULD REPAIR IT AT NO COST & REIMBURSE ME FOR THE EXPENSES I'VE ALREADY HAD. MY HUSBAND HAD COVID AND ALMOST DIED AND IT HAPPENED THE DAY AFTER HE WAS RELEASED FROM A MONTH LONG COVID HOSPITAL STAY AND AGAIN WHEN I WAS TAKING HIM TO THERAPY FOR COVID 3 WKS LATER. WE COULD HAVE HAD A ACCIDENT, BEEN INJURED, WHEN THE VAN STOPS WITH NO NOTICE OR WARNING LIGHTS.TOYOTA CORP. TAKES NO RESPONSIBILITY.IT'S OUR PROBLEM,NOT THEIRS. CAN'T DRIVE VAN. WILL HAPPEN AGAIN W/OUT WARNING. HELP PLEASE!!!