NHTSA Complaint #10824186 — 2000 BUICK REGAL

LATE DECEMBER I RECEIVE RECALL 15757 WHICH STATED THE ISSUE WITH THE POSSIBLE ENGINE COMPARTMENT FIRE. IT ALSO STATED THAT 'PARTS TO REPAIR YOUR VEHICLE ARE NOT CURRENTLY AVAILABLE. MY CAR WENT ON FIRE ON JANUARY 19, 2016 AND WAS DESTROYED. IT WAS PARKED FOR ABOUT TWENTY MINUTES AFTER I DROVE IT FOR ABOUT 30 MINUTES.THE CAR THAT I HAVE HAD FOR 200,000 MILES BECAUSE WE LOVED THE CAR AND TOOK EXTREMELY GOOD CARE OF, WHICH WOULD HAVE LASTED AT LEAST ANOTHER TWO TO THREE YEARS, IS NOW GONE. I REPORTED IT PROMPTLY ON JANUARY 21, 2016 TO AN EXTREMELY GRACIOUS WOMAN NAMED ELIZABETH, AND WAS GIVEN THE SERVICE REQUEST NUMBER. AN INSPECTION OF MY VEHICLE WOULD OCCUR I WAS TOLD. I WAS JUST NOW TOLD ON THE PHONE THAT BECAUSE I MADE A CLAIM TO MY INSURANCE COMPANY, THAT GM / BUICK CONSIDERS THE MATTER CLOSED. IN WHAT WORLD DOES THAT MAKE SENSE??? I AM NOW FACED WITH THE NEED TO PURCHASE ANOTHER VEHICLE WHICH I CAN ILL AFFORD. EVEN WITH THE INSURANCE SETTLEMENT, I WILL INCUR DEBT THAT THAT WAS NOT IN MY PLANS AND WILL BE EXTREMELY DIFFICULT TO ARRANGE. BESIDES THE MONEY, IS THERE NO CONSIDERATION TO THE TURMOIL THIS HAS CAUSED. HAVE YOU EVER WATCHED YOUR CAR GO UP IN FLAMES? HAVE YOU EVER HAD TO TELL YOUR SPOUSE THAT THE VEHICLE SHE HAS METICULOUSLY CARED FOR SO LONG JUST BURNED TO A CRISP? THE FIRE OCCURRED IN MY WORKPLACE PARKING LOT AND WAS PUT OUT BY OUR LOCAL VOLUNTEER FIRE DEPT. I HAVE GONE TO GREAT LENGTHS TO MAKE SURE THAT MY INSURANCE COMPANY WAS AWARE THAT THE CAR NEEDED TO BE INSPECTED BY GM TO INSURE THAT THAT THE FIRE WAS RELATED TO THE RECALL ISSUE. I UNDERSTAND THAT PERFECTLY. I ALSO COMMUNICATED TO GM WHERE THE VEHICLE WAS BEING TOWED TO AND PROVIDED NAMES AND PHONE NUMBERS. IN FOLLOWING UP I WAS NOW TOLD THAT NOTHING WAS DONE AND NOTHING IS TO BE DONE!