NHTSA Complaint #10824097 — 2014 FORD FUSION

THE INFORMATION DISPLAY ON MY 2014 FORD FUSION BLACKED OUT WHILE I WAS DRIVING IN DECEMBER, 2015. THE WARRANTY HAD EXPIRED. THE CAR HAD APPROXIMATELY 48,000 MILES WHEN THIS OCCURRED. I TOOK IT TO THE SERVICE DEPARTMENT AT THE FORD DEALER WHERE I HAD BOUGHT THE CAR. I PAID $99.95 TO HAVE THE PROBLEM DIAGNOSED. I WAS TOLD THAT IT NEEDED A GATEWAY MODULE THAT WOULD COST APPROXIMATELY $300, BUT THE $99.95 WOULD GO TOWARDS THAT COST. WHEN THE PART CAME IN AND INSTALLED, THE PROBLEM STILL EXISTED. THE SERVICE DEPARTMENT HAD TOLD ME THAT THE GATEWAY MODULE MAY NOT FIX THE PROBLEM. I WAS TOLD THAT THE INSTRUMENT CLUSTER WOULD HAVE TO BE REPLACED. THE COST WOULD BE $707 AND THE SHOP WOULD NEED MY CAR FOR TWO DAYS. I ALSO WOULD NEED TO BRING ALL MY KEYS FOR THE PROGRAMMING. THIS ALL SEEMS TO BE A STEEP PRICE TO FIX A DISPLAY PANEL THAT I USE ONLY FOR AN ODOMETER AND SOMETIMES FOR TRIP MILEAGE. I SAW ON THE SERVICE BULLETIN NO. ASI-44742 THAT OTHER 2013-2014 FORD FUSIONS HAVE THE SAME PROBLEM AND THESE CARS NEED THE INSTRUMENT PANEL CLUSTER REPLACED DUE TO PROGRAMMABLE MODULE INSTALLATION. I HAVE NOT HAD THE CLUSTER REPLACED BECAUSE THE PART HAS TO BE SPECIAL ORDERED. I WANTED TO SEE IF THERE WERE OTHER OPTIONS. THANK YOU FOR YOUR HELP. *TR