NHTSA Complaint #10823909 — 2013 FORD EDGE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 10823909
Vehicle 2013 FORD EDGE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 53,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State ND

Consumer Description

2013 FORD EDGE LIMITED AWD 2 WEEKS BEFORE THANKSGIVING..THE VEHICLE WAS PARKED IN OUR GARAGE A FEW MINUTES AFTER MY WIFE GOT HOME FROM A 16 MILE ROUND TRIP TO TOWN. I HEARD A HIGH PITCH NOISE FROM THE ENGINE, PERFORMED A VISUAL INSPECTION AND SAW NO PROBLEMS. ASSUMED IT WAS NORMAL AND THAT IT WOULD TURN OFF ON ITS OWN. MOST NEW VEHICLES HAVE A FUNCTION TO TURN OFF ANY DEVICE BEFORE IT DRAINS THE BATTERY. THE NEXT DAY WE WENT TO START THE VEHICLE AND IT WAS COMPLETELY DEAD. JUMPED IT AND MY WIFE TOOK TO WORK. WORKED FINE THE REST OF THE DAY. SHE GOT HOME AND I HEARD THE NOISE AGAIN. CHECKED IT WITH BATTERY TESTER AND HAD A LOAD ON THE VEHICLE AND BATTERY WAS ALREADY DOWN TO 75%. TOOK TO LOCAL MECHANIC AND HE DIAGNOSED AS MECHANISM IN TRANSMISSION STAYING ON AND RECOMMENDED DEALER REPAIR. DEALER MISDIAGNOSED IT AS AFTERMARKET AUTOSTART 2 TIMES AND CHARGED ME TO REPLACE THE BATTERY THE SECOND TIME. FINALLY ON THE 4TH TRIP TO THE DEALER, THE MALFUNCTION HAPPENED WHILE THEY HAD THE VEHICLE. DEALER REPLACED MECHANISM IN TRANSMISSION, THIS DID NOT SOLVE PROBLEM. DEALER ORDERED DRIVE TRAIN COMPUTER(WAITED OVER A MONTH FOR PART), THIS HAS NOT FIXED THE PROBLEM. IT IS NOW THE FIRST WEEK OF FEBRUARY(ALMOST 3MNTHS LATER) AND THE VEHICLE IS STILL AT THE DEALER AND THEY CANNOT FIND WHAT IS WRONG WITH IT. SOMEONE PLEASE HELP!!!!!!!!!

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