NHTSA Complaint #10823899 — 2010 CHEVROLET EQUINOX

AT 45,000 MILES THE VEHICLE SUFFERED FROM EXCESSIVE OIL CONSUMPTION AND THE ENGINE BECAME VERY LOUD. THE ENGINE WAS REPLACED UNDER WARRANTY WITH A NEW ONE. NOW AT 100,000 MILES IT HAS THE EXACT SAME PROBLEM. OUR WARRANTY JUST RAN OUT SO THEY SAID WE ARE RESPONSIBLE FOR THE DAMAGES. THE VEHICLE WAS MAINTAINED VERY WELL, I HAVE READ MANY PEOPLE HAVE THE SAME ISSUE AND GM THEMSELVES TOLD US THEY KNEW ABOUT IT WHEN THE ENGINE WAS REPLACED THE FIRST TIME. THEY EXTENDED SPECIAL COVERAGE FOR EXCESSIVE OIL CONSUMPTION ON MANY OF THE EQUINOXES TO 10 YRS/100K MI, BUT NEGLECTED TO INCLUDE OUR VEHICLE. GM REFUSES TO CHECK OUR ENGINE SERIAL NUMBER SEPARATE FROM OUR VIN TO VERIFY THAT IT IS ONE OF THE DEFECTIVE PRODUCTS. GM NEEDS TO KNOW THAT THE PROBLEM EXTENDS FARTHER THAN THEY THOUGHT, WHICH IS EASILY SEEN BY SEARCHING ONLINE AND LOOKING AT CASES LIKE OURS. GM NEGLECTED TO PROPERLY FIX OUR ISSUE THE FIRST TIME AND THIS IS POTENTIALLY A MAJOR HAZARD FOR MANY PEOPLE, THEY NEED TO ACTUALLY EXTEND COVERAGE ON ALL VEHICLES AFFECTED. THE ENGINE BURNED 60% OF THE OIL BETWEEN OIL CHANGES, IT CLATTERS AND SOON WILL STOP WORKING.