NHTSA Complaint #10823869 — 2009 MERCURY MARINER ELECTRICAL SYSTEM

Complaint Details

ODI Number	10823869
Vehicle	2009 MERCURY MARINER
Component	ELECTRICAL SYSTEM
Date of Incident	January 13, 2016
Date Filed	February 2, 2016
Mileage	118,382 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

PROBLEM STARTED IN DECEMBER 2015, AND GOT PROGRESSIVELY WORSE. ENGINE WOULD NOT START WHEN IGNITION SWITCH WAS TURNED TO THE START POSITION. HAD TO MAKE SEVERAL ATTEMPTS AT IT, AND APPLY DOWNWARD FORCE ON THE KEY UNTIL THE NECESSARY CONTACT WAS MADE. ONCE STARTED IT SEEMED TO RUN NORMAL. FORD DEALER DIAGNOSED THE PROBLEM AS A DEFECTIVE "IGNITION LOCK CYLINDER HOUSING". THEY REPLACED IT WITH A NEW ONE, PART NUMBER 9L8Z*3511*A. ENGINE STARTS NORMALLY NOW. TOTAL COST TO ME $527.74.

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