NHTSA Complaint #10820842 — 2009 DODGE RAM 1500

THIS VEHICLE IS LISTED IN THE BUYBACK PROGRAM DUE TO REAR AXLE PINION NUT DEFECT. WAS OFFERED BLACKBOOK VALUE TO TRADE AND LOW BLUE BOOK TRADE VALUE FOR BUYBACK. VEHICLE EXCEEDS ALL CONDITION REQUIREMENTS. CHRYSLER HAS DEMANDED TO KNOW MY DEBT VALUE BEFORE APPRAISAL. FCA IS STALLING AND TRYING TO CAPITALIZE A PROFIT MARGIN ON MY TRUCK. DEALER USED PRESSURE TACTICS FOR PROCESS, STATED PROCESS WOULD TAKE EXTENDED PERIOD OF TIME AND I SHOULD TRADE IT IN OR LET THEM REPAIR. HAVE RECEIVED 2 TRADE OFFERS FOR WHOLESALE VALUE, FROM 2 DIFFERENT FCA DEALERS. THE REAR AXLE HAS NOW LOCKED UP ONCE WHILE BACKING OUT OF A PARKING SPACE AT MY WORKPLACE, 1800 NORTH FRUITRIDGE AVE, TERRE HAUTE, IND. I WAS ABLE TO GET UNSEIZED AND HOME. UNABLE TO DRIVE DUE TO SAFETY ISSUE. FCA STATED THEY REQUIRED 3RD PARTY APPRAISAL BUT WILL NOT PROCEED UNTIL I RELEASE MY DEBT VALUE AND ACCOUNT NUMBER TO THEM. THIS IS AN OUTRAGE! I EXPECT THEY WILL DE-VALUE MY TRUCK AS TO BE LESS THAN I OWE, THEREBY MAKING A BUYBACK IMPOSSIBLE AND FORCING ME TO LET THEM REPAIR HALF OF THE ISSUES WITH THIS TRUCK! I WILL BE LOSING ABOUT $8K FROM RETAIL VALUE. $ WHICH THEY ARE TRYING TO PROFIT FROM SELLING A DEFECTIVE PRODUCT. IS THIS WHAT YOU ARE ALLOWING? I DON'T THINK SO. IN ADDITION TO REAR AXLE, THERE WAS A BLEND DOOR ACTUATOR RECALL WHICH THEY CLAIM IS RESOLVED. IT IS NOT! THE TRUCK'S HEATING SYSTEM DOES NOT WORK. THE BUYBACK OFFER GIVEN WAS FOR $19025.00 PLUS $1903 FOR 10% REPURCHASE, FOR A TOTAL OF $20928.00, BUT PENDING APPRAISAL WITH DEBT VALUE RELEASE. THIS CORPORATION IS MANIPULATING THE PROCESS TO INCREASE THEIR PROFITS WHILE RELEASING THEM OF LIABILITY. WHAT ARE YOU, AS THE OVERSEEING GOVERNMENTAL AGENCY GOING TO DO ABOUT THIS? I WANT MY $ RETURNED FAIRLY. I WILL LOSE $10K EVEN WITH A RETAIL BUYBACK. I CANNOT LOSE $18K FOR A MANIPULATED, SCAM OF A DEAL!! THIS A FOLLOW UP TO A PREVIOUS COMPLAINT.