NHTSA Complaint #10820596 — 2011 DODGE DURANGO
ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA
Complaint Details
| ODI Number | 10820596 |
| Vehicle | 2011 DODGE DURANGO |
| Component | ELECTRONIC STABILITY CONTROL (ESC) |
| Date of Incident | |
| Date Filed | |
| Mileage | 79,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | SC |
Consumer Description
I PURCHASED MY 2011 DODGE DUANGO CITADEL IN AUGUST 2015. ON SEVERAL OCCASIONS, BOTH WEEKS AND MONTHS APART, MY HAZARD LIGHTS WILL RANDOMLY CUT OFF AND ON JUST LONG ENOUGH FOR YOU TO THINK YOU'RE CRAZY AND SECOND GUESS IF YOU SAW THEM. I EVENTUALLY HAD TO TAKE MY CAR TO THE DODGE DEALERSHIP BECAUSE THE CAR WAS NOT TURNING OVER AT THE START AND BECAME INOPERABLE. ONCE AT THE DEALERSHIP, THE MANAGER DETERMINED THAT ALTHOUGH MY CAR REPORTED TO HAVE ALREADY HAD THE TIPM REPLACED, IT WAS ACTUALLY NOT. THE ORIGINAL TIPM WAS STILL IN THE CAR, MEANING THAT THE CARFAX REPORTING THAT THE TIPM RECALL HAD BEEN EXECUTED WAS FALSE. AFTER MY TIPM WAS REPLACED, MY CAR OPERATED FINE UNTIL ONE DAY WHILEI WAS DRIVING WITH MY 2 YEAR OLD IN THE CAR. I WAS COMING UP ON A STOP SIGN, AND WHEN I WENT TO MAKE A RIGHT HAND TURN MY CAR STALLED. ALL OF THE LIGHTS WERE ON AND THE RADIO STILL FUNCTIONED, BUT I LOST COMPLETE POWER STEERING AND MY HAZARD LIGHTS WOULD NOT WORK WHEN I TRIED TO CUT THEM ON TO ALERT OTHER DRIVERS. I WAS ABLE TO PUT MY CAR IN PARK AND RESTART IT SUCCESSFULLY. I TOOK AROUND 3 WEEKS BEFORE I WAS ABLE TO MAKE AN APPT. FOR MY CAR TO BE LOOKED AT. DURING THIS TIME MY HAZARD LIGHTS SPORADICALLY CAME ON FROM TIME TO TIME, LASTING NO LONGER THAN A COUPLE OF SECONDS. MIGHT I MENTION THAT WHEN THE CAR STALLED MY FCW OFF LIGHT AND THE ADAPTIVE CRUISE CONTROL SYMBOL CAME ON. AFTER A THOROUGH REVIEW AT THE DODGE DEALERSHIP, I WAS INFORMED THAT THAT THERE WAS NO PROBLEM DETECTED. I WAS TOLD THAT ALL THE CONNECTIONS WERE CHECKED AND THAT NO TROUBLE CODES WERE COMING UP WHEN RUNNING DIAGNOSTICS. I LEFT THE DEALERSIHP HOPING MY PROBLEM HAD BEEN A FLUKE. BOY WAS I WRONG! SINCE THEN, MY HAZARD LIGHTS HAVE STILL BEEN SPIRATICALLY GOING OFF AND HAS STALLED AGAIN, THIS TIME WHILE I WAS MAKING A LEFT HAND TURN ONTO MY ROAD WITH MY 5 YEAR OLD IN THE CAR. THIS IS RIDICULOUS!
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