NHTSA Complaint #10820494 — 2003 FORD FOCUS

TL* THE CONTACT OWNS A 2003 FORD FOCUS. WHEN THE VEHICLE WAS STARTED, THE CONTACT NOTICED THAT THE BATTERY WAS DEAD. A TOW TRUCK WAS CALLED TO JUMP START THE VEHICLE. THE FAILURE RECURRED THE FOLLOWING DAY. THE OIL AND THE SEAT BELT WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FAILURE WAS NOT CAUSED BY THE BATTERY. THE TECHNICIAN DIAGNOSED THAT A CLUSTER UNDER THE DASHBOARD, WHICH CONTROLLED ALL THE LIGHT SIGNALS, WAS FAULTY AND NEEDED TO BE "REPAIRED OR REPLACED." THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000. UPDATED 04/08/16*LJ *CN