NHTSA Complaint #10168765 — 2003 FORD FOCUS

DT*: THE CONTACT STATED WHILE ATTEMPTING TO START THE VEHICLE, THE STARTER FAILED. THERE WERE NO WARNING SIGNALS FOR THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE FLYWHEEL AND THE STARTER HAD TO BE REPLACED. AFTER THE FIRST INCIDENT, THE CONTACT TOOK THE VEHICLE TO THE DEALER THIRTY TIMES FOR THE FOLLOWING FAILURES: BRAKES ROTORS WERE REPLACED FOUR TIMES; BATTERY AND ALTERNATOR HAD TO BE REPLACED; THE TRANSMISSION HAD TO BE REPLACED AFTER THE SECOND ATTEMPT TO REPAIR IT. THE ELECTRICAL WIRING UNDER THE DASHBOARD HAD TO BE REWIRED. THE AIR CONDITIONING WAS REPAIRED THREE TIMES WITH THE REPLACEMENT OF DEFECTIVE VALVES; THE REAR DOOR LATCHES WERE REPAIRED ACCORDING TO RECALL # 05V300000. THE DEALERSHIP HAD NOT CORRECTED THE NOISES FROM THE STEERING COLUMN. THE MANUFACTURER WAS CONTACTED AND REFUSED TO COOPERATED IN FINDING A SUITABLE RESOLUTION. THE LAST PROBLEM FOUND BY THE DEALERSHIP WAS THE REQUIRED REPLACEMENT OF THE ENGINE HEADS. THE ENGINE HEADS WERE ATTACHED TO THE VEHICLE FRAME.