NHTSA Complaint #10162343 — 2003 FORD FOCUS

OWNER OF A FORD FOCUS/2003. IGNITION SWITCH LOCKED UP AND HAD TO GET MY CAR TOWED ($45.00) AS WELL AS PAY FOR REPAIRS ($183.00). CALLED FORD HEADQUARTERS AND TALKED WITH A REPRESENTATIVE ABOUT BEING REIMBURSED. I ALSO MENTIONED THE PROBLEM I WAS HAVING WITH MY GAUGES. UPON STARTING CAR, GAUGES ARE ALL OUT OF WACK, SWINGING BACK AND FORTH AND LANDING ON ZERO. AFTER BEING ON THE ROAD FOR ABOUT 15 OR 20 MINUTES THEY WILL POSITIONED AT THE RIGHT PLACE. THE REPRESENTATIVE SEEM TO ONLY CARE TO HEAR ABOUT ONE OF THE PROBLEM (IGNITION SWITCH) AND NOT THE OTHER ONE. I WAS PUT ON HOLD FOR A WHILE AND WHEN REP RETURN SHE TOLD ME TO CALL COMPANY THAT WAS REPAIRING MY FOCUS AND THEY WILL HELP ME IN THIS MATTER. I CALLED THE COMPANY AND THE GUY THAT EAGERLY TOOK MY MONEY STATED THAT HE WILL DO A CLAIM FOR ME AND HE STATED THAT I WILL GET SOME OF MY MONEY BUT NOT ALL OF IT BACK. IN CHECKING THE RECALLS I SEE IGNITION SWITCH LOCKUP IS ONE OF THEM. I ONLY HAVE HAD MY CAR FOR A LITTLE OVER A YEAR. MY WINDSHIELD IS CRACKED AND INSURANCE SAYS I MUST PAY $250 BEFORE THEY FIX IT, WHEN TURNING ON AIR CONDITIONER, DRIVING SEEM DIFFICULT (HARD TO PULL), LIFTGATE WATER LEAKS, AND UPON PURCHASING MY CAR, BRAKES WERE SQUEAKING; I MENTIONED THIS TO THE DEALER AND HE TOLD ME NOT TO WORRY ABOUT IT THAT THE BRAKES WERE NEW AND HAD TO BE BROKEN IN. WELL THEY ARE STILL SQUEAKING AFTER A YEAR IN A HALF. I NEED ALL OF THESE THINGS FIXED ON MY CAR, RIGHT NOW I AM A MONTH BEHIND IN CAR PAYMENTS (GOOD RECORD ON MAKING MY PAYMENTS), HAD TO USE THE MONEY TO GET THE IGNITION SWITCH REPAIRED. *JB