NHTSA Complaint #10820143 — 2004 CHRYSLER PACIFICA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10820143
Vehicle	2004 CHRYSLER PACIFICA
Component	ENGINE
Date of Incident	January 13, 2016
Date Filed	January 14, 2016
Mileage	156,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I RECENTLY PURCHASED A USED 2004 PACIFICA. WHILE GETTING THE OIL CHANGED FOR THE FIRST TIME I WAS INFORMED BY THE TECHNICIAN THAT THE ENGINE CRADLE / SUB-FRAME WAS SHOWING SEVERE CORROSION. I SPOKE TO CHRYSLER THE NEXT DAY AND WAS INFORMED THAT EVEN THOUGH THIS IS A KNOWN ISSUE, AND CHRYSLER DID ISSUE A CONSUMER SATISFACTION BULLETIN AND EXTEND THE WARRANTY UP TO 150000 MILES ON THIS ITEM THAT MY VEHICLE WAS OUTSIDE THAT AND THEY WOULD NOT HONOR THE WARRANTY REPAIR. EVEN THOUGH THE PREVIOUS OWNER DID NOT HAVE THE WORK COMPLETED UNDER THE WARRANTY EXTENSION.

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