NHTSA Complaint #10818568 — 2011 DODGE GRAND CARAVAN

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	10818568
Vehicle	2011 DODGE GRAND CARAVAN
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	January 4, 2016
Date Filed	January 6, 2016
Mileage	59,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

BOUGHT VEHICLE 10 MTHS AGO. HAVE HAD TROUBLE WITH IT STARTING. ANTI THEFT SYSTEM CAME ON, BATTERY DRAINED AND KEY LOCKED IN IGNITION. COULD NOT GET IT OUT WITHOUT CHARGING BATTERY. VEHICLE IS NOW NOT WANTING TO START EVERY TIME. TOOK TO DEALER, FOUND OUT HAS FAULTY TIPM. PARTS ON BACK ORDER AND WILL END UP COSTING ALMOST $1200 TO REPAIR. STILL OWE $14000 FOR VEHICLE AND HAVE TO GET REPAIRS. THIS VEHICLE WAS PURCHASED FOR MY 89 YEAR OLD MOTHER SO THAT SHE WOULD BE ABLE TO PUT HER ELECTRIC SCOOTER IN THE BACK OF IT FOR TRAVEL. COMPANY THIS WAS PURCHASED AT, I AM SURE KNEW OF THE ISSUE, JUST AS I AM SURE THEY KNEW OF RECALL ON A WINDOW SWITCH THAT WASN'T REPAIRED. IF THIS PART IS NOT REPAIRS, STEERING CAN GO OUT WHILE DRIVING, AMONGST OTHER FATAL THINGS, SUCH AS BRAKES GOING OUT OR STALLING MIDDLE OF DRIVING. DEALER TRYING TO BLAME OTHER COMPANY FOR INSTALLING FAULTY TIPM, WHEN IT IS THE COMPANY'S FAULTY PART.

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