NHTSA Complaint #10818093 — 2015 FORD EDGE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10818093
Vehicle	2015 FORD EDGE
Component	ELECTRICAL SYSTEM
Date of Incident	January 4, 2016
Date Filed	January 5, 2016
Mileage	3,041 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

ON JANUARY 4, 2016 THE VEHICLE ENTERED A SAFE MODE IN THE MIDDLE OF TRAFFIC. WITHOUT NOTICE, WHILE IN MOTION AND IN THE MIDDLE OF TRAFFIC, THE VEHICLE SHUT DOWN; DEPLOYED THE EMERGENCY BRAKES; AND ATTEMPTED TO DIAL 911. IT NEARLY CAUSED AN ACCIDENT IN THE MIDDLE OF A BUSY INTERSECTION. WE PROMPTLY TOOK THE VEHICLE TO THE DEALERSHIP, WHERE THEY SAID THE ISSUE COULD NOT BE REPLICATED. THE REGIONAL REPRESENTATIVE AT FORD CUSTOMER SERVICE STATED THAT IF THE ISSUE COULD NOT BE REPLICATED FORD WOULD NOT BE ABLE TO DO ANYTHING ELSE. THE VEHICLE IS BRAND NEW, WITH AROUND 3000 MILES. WE ARE CONCERNED ABOUT THE VEHICLE AND FORD'S UNWILLINGNESS TO ADDRESS THE ISSUE.

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