NHTSA Complaint #10817588 — 2009 NISSAN MAXIMA

I PULLED INTO MY MOTHER'S DRIVEWAY STOPPED THE CAR TO RUN INTO THE HOUSE FOR ABOUT AN HOUR. WENT BACK TO START THE CAR AND IT WOULDN'T START. THE YELLOW KEY INDICATOR LIGHT CAME ON AS IF IT WASN'T RECOGNIZING MY I-KEY. WAS TOLD BY NISSAN DEALER THIS WAS STEERING LOCK MALFUNCTION COMMON IN THE VEHICLES. WAS GIVEN A QUOTE OF $900 NOT INCLUDING TOWING. CONTACTED CONSUMER AFFAIRS UPON SEEING THAT THIS WAS A COMMON ISSUE TO INSURE I WASN'T COVERED BY ANY WARRANTY ETC. NO WAS THE ANSWER TO THAT. I FIND IT DISTURBING THAT NISSAN IS AWARE OF THIS ISSUE AND IS OK WITH LEAVING CONSUMERS STRANDED IN POSSIBLY UNDESIRABLE OR UNSAFE SITUATIONS. I AM A 2ND TIME NISSAN OWNER BUT AFTER HOW THIS IS BEING HANDLED THIS WILL BE MY LAST NISSAN VEHICLE. I WAS TOLD TO TAKE THE VEHICLE TO NISSAN FOR DIAGNOSTIC BECAUSE A CASE COULD BE OPENED BY CONSUMER AFFAIRS TO POSSIBLE ASSIST WITH THE PAYMENT BUT THEY ONLY ASSIST MORE RELIABLE CUSTOMERS, WHICH THEY DIDN'T FEEL I WAS SINCE I HADN'T BEEN GOING TO NISSAN FOR MY SERVICES. I PURCHASED THIS CAR SECOND HAND AND WAS NOT UNDER WARRANTY. I WENT MORE COST EFFICIENT ROUTES FOR SERVICING AS THE ONE TIME I TRIED TO CONTACT THEM FOR ASSISTANCE IN THE PAST STAFF WAS RUDE. I JUST CAN'T BELIEVE I AM LEFT INT HIS POSITION FOR A KNOW ISSUE WITH NO ASSISTANCE FROM THE COMPANY.