NHTSA Complaint #11709781 — 2009 NISSAN MAXIMA

The contact called on behalf of the owner of a 2009 Nissan Maxima. The contact stated that after the windshield was replaced by Safelite Auto Glass, the employee at Safelite attempted to start the vehicle; however, the vehicle failed to start, and the steering wheel had seized. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where it was diagnosed and determined that the electronic steering column lock had failed. The vehicle was not repaired. The vehicle was towed back to the residence. Upon further investigation, the contact found Manufacturer Recall Number: PC516, which involved the electronic steering column lock (ESCL). However, the VIN was not included. The contact stated that Safelite did not remove the rearview mirror. However, the rearview mirror was left hanging while the windshield was replaced. The manufacturer was notified of the failure, and the contact was informed that the VIN was not included in the Service Campaign under PC516 for the same issue, and the Service Campaign had since expired. The failure persisted, and the vehicle remained at the residence unrepaired. The failure mileage was unknown.