NHTSA Complaint #10816265 — 2015 CHEVROLET SUBURBAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10816265
Vehicle	2015 CHEVROLET SUBURBAN
Component	STRUCTURE:BODY
Date of Incident	October 10, 2015
Date Filed	December 26, 2015
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

ROOF WILL NOT REMAIN ATTACHED TO THE ROOF BOWS. THIS CAUSES BUFFETING SIMILAR TO A WINDOW BEING DOWN WHEN ALL ARE UP. THE RESULTS SPAN FROM ANNOYING TO PAINFUL. ALSO THE VEHICLE EXHIBITS LOUD BOOMING NOISES OVER ROUGH PAVEMENT THAT IS NOT PREVALENT WHEN THE ROOF IS SECURED. THE DEALER REPAIRED AND REATTACHED THE ROOF BOWS BUT THE REPAIR ONLY LASTED ABOUT 2 MONTHS AND A 1000 MILES. THE DEALER HAS STATED THEY HAVE DONE ALL THAT THEY CAN. IF THE VEHICLE WAS CRASH TESTED WITH THE ROOF ATTACHED TO THE SUPPORT BOWS THEN IT SEEMS THAT A ROOF THAT HAS DETACHED COULD BE LESS SAFE TO UNSAFE SINCE BOW COLLAPSE AND TRAJECTORY DURING A ROLLOVER WILL BE ALTERED. A FURTHER ISSUE IS THAT WHEN THE ROOF BOW BEHIND THE SUNROOF DETACHES, THE ROOF LIFTS AND THIS CAN CAUSE LEAKING. AS CAN BE SEEN IN THE PICTURES, ONE SHOWS THE FORWARD SUNROOF TO ROOF INTERFACE WHICH IS VERY UNIFORM. THE REAR SURFACE AS LIFTED IN THE MIDDLE AND WILL GET HIGHER WITH TIME. THE THIRD PICTURE SHOWS THE ARC IN THE ROOF

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