NHTSA Complaint #11362760 — 2015 CHEVROLET SUBURBAN

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11362760
Vehicle	2015 CHEVROLET SUBURBAN
Component	STRUCTURE:BODY
Date of Incident	October 2, 2019
Date Filed	October 5, 2020
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

PURCHASED A 2015 SUBURBAN NEW FROM JIM ELLIS CHEVROLET. AT ABOUT YEAR 3 OF OWNERSHIP, JUST AFTER WARRANTY EXPIRATION, I NOTICED MOISTURE IN DRIVERS SIDE HEADLIGHT ASSEMBLY. ABOUT A YEAR LATER THE BLINKER STOPPED WORKING. THE ONLY WAY TO REPAIR IT IS TO INSTALL AN ENTIRE NEW ASSEMBLY. THE PART IS $1,200 ALONE. THE IS NOT A WARRANTY ISSUE, BUT A DEFECT THAT CHEVY WILL NOT ADDRESS OR ADMIT. IT IS ALSO A MAJOR SAFETY ISSUE. ADDITIONALLY, THE PAINT ON THE HOOD AND ROOF STARTED FAILING AT ABOUT YEAR 4. AGAIN, ANOTHER DEFECT. CHEVROLET WILL NOT ADDRESS EITHER OF THEM. ONE IS A SAFETY ISSUE, THE OTHER COSMETIC. VERY FRUSTRATED.

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