NHTSA Complaint #10811974 — 2000 FORD WINDSTAR STRUCTURE:BODY

Complaint Details

ODI Number	10811974
Vehicle	2000 FORD WINDSTAR
Component	STRUCTURE:BODY
Date of Incident	December 15, 2015
Date Filed	December 23, 2015
Mileage	160,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

MY VAN HAS CRACKED REAR AND FRONT AXLES AND A BROKEN SUB FRAME. I WAS TOLD BY SERVICE MANAGER STEVE GOCHENOUR ( WHEN I DROPPED OFF THE VAN) AT THE SHAWNEE MISSION FORD DEALERSHIP IN KANSAS, THAT THESE REPAIRS, AS WELL AS ANY DAMAGED CAUSED BY THESE DEFAULTS ARE FULLY COVERED UNDER A FORD RECALL, AND WOULD COST ME NOTHING. THEY THEN CALLED ME A WEEK LATER AND SAID I HAD TO PAY THEM $300 FOR THE REAR AXLE. I WOULD LIKE YOUR ASSISTANCE IN GETTING MY $300 REFUNDED FROM FORD.

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