NHTSA Complaint #11255082 — 2000 FORD WINDSTAR STRUCTURE:BODY

Complaint Details

ODI Number	11255082
Vehicle	2000 FORD WINDSTAR
Component	STRUCTURE:BODY
Date of Incident	June 1, 2019
Date Filed	September 12, 2019
Mileage	166,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 11V030000 (STRUCTURE); HOWEVER, THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE ENTIRE SUBFRAME SHOULD HAVE BEEN REPLACED. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR NEW STRUTS, HE WAS INFORMED THAT THE FRAME WAS RUSTED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 166,000. *TR*JB

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