NHTSA Complaint #10811783 — 2012 DODGE RAM 2500

SUSPENSION issue reported to NHTSA

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Crash

Complaint Details

ODI Number	10811783
Vehicle	2012 DODGE RAM 2500
Component	SUSPENSION
Date of Incident	July 15, 2015
Date Filed	December 22, 2015
Mileage	44,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

TL* THE CONTACT OWNS A 2012 RAM 2500. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE FRONT END OF THE VEHICLE BEGAN TO SHAKE UNCONTROLLABLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE UPPER AND LOWER BALL JOINTS HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. ON ANOTHER OCCASION, THE VEHICLE SHOOK UNCONTROLLABLY WHICH CAUSED THE CONTACT TO CRASH INTO A DITCH. THE VEHICLE WAS ABLE TO BE DRIVEN AFTER THE CRASH. THE VEHICLE WAS NOT TAKEN BACK TO THE DEALER TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000. UPDATED 02/10/16*LJ THE CONSUMER WAS INFORMED THE TORSION BAR NEEDED TO BE REPLACED. UPDATED 02/18/16.*JB

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