NHTSA Complaint #10811782 — 2008 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10811782
Vehicle	2008 TOYOTA SIENNA
Component	STRUCTURE:BODY
Date of Incident	December 21, 2015
Date Filed	December 22, 2015
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

THE PASSENGER SIDE OF THE POWERED SLIDING DOOR STUCK OPEN DURING A COLD WINTER NIGHT AND WE WERE LUCKY WE WERE AT THE PARKING LOT NOT ON HIGHWAY FOR AN EMERGENCY STOP (WHICH IS POSSIBLE WITH TWO LITTLE ONES ON BOARD SOMETIMES). WE DID A LITTLE RESEARCH AND FOUND OUT THAT THIS IS DUE TO AN KNOWN FAULTY SLIDING CABLE ASSEMBLY AND TOYOTA ALREADY HAD A A CUSTOMER SUPPORT PROGRAM WHICH EXTENDS THE WARRANTY OF THE CABLE ASSEMBLY FOR MODEL YEARS OF 2004 TO 2007. UNFORTUNATELY, OUR CAR IS 2008 AND THE LOCAL DEALER ASKED FOR $2000 TO CHANGE THE CABLE ASSEMBLY. SINCE THIS ISSUE IS THE SAME AS THE PREVIOUS MODEL YEARS FOR THE SECOND GENERATION SIENNA, THIS SHOULD HAVE BEEN COVERED BY THE SAME PROGRAM. DUE TO THE POTENTIAL RISK OF DOOR STUCK OPEN ON HIGHWAY DURING EMERGENCY STOP, TOYOTA SHOULD HAVE INCLUDED THIS AS A RECALL CAMPAIGN.

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