NHTSA Complaint #10811687 — 2014 JEEP CHEROKEE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10811687
Vehicle	2014 JEEP CHEROKEE
Component	STEERING
Date of Incident	December 19, 2015
Date Filed	December 22, 2015
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

IN COOLER AND COLD TEMPERATURES THE STEERING MAKES A GRINDING AND DRAGGING NOISE WHEN TURNING THE STEERING WHEEL BOTH RIGHT AND LEFT. THE CHRYSLER DEALERS HAVE A TECHNICAL SERVICE BULLETIN ON THIS PROBLEM BUT WHEN THE STRUT IS LUBRICATED THE PROBLEM REAPPEARS IN A WEEK OR NEVER GOES AWAY AT ALL. THE SERVICE TECHNICIANS ACT LIKE THIS IS NOT A PROBLEM, BUT THIS TYPE IS ISSUE DOES NOT GO AWAY, IT JUST GETS WORSE. MAYBE THE STRUT MOUNTING BUSHINGS ALSO NEED TO BE REPLACED OR THE STRUTS THEMSELVES MAY NEED TO BE REPLACED ON A PROPER VEHICLE RECALL BY YOUR AGENCY. THIS NOISE HAPPENS WITH THE VEHICLE BOTH STATIONARY AND MOVING UNTIL WARM UP OCCURS AFTER DRIVING FOR 5 MINUTES OR 4 MILES. THIS HAPPENED WHEN THE CAR WAS BRAND NEW AND EVERY COLD SPELL SINCE.

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