NHTSA Complaint #10810610 — 2011 TOYOTA HIGHLANDER STRUCTURE:BODY

Complaint Details

ODI Number	10810610
Vehicle	2011 TOYOTA HIGHLANDER
Component	STRUCTURE:BODY
Date of Incident	September 14, 2014
Date Filed	December 15, 2015
Mileage	17,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

REAR LIFT GATE STOPPED OPENING AND CLOSING WITH BUTTON ON DASH. HYDRAULIC ARM POPPED OFF. WAS ABLE TO REATTACH, BUT TOYOTA DEALER SAID IT WOULD KEEP HAPPENING BECAUSE THE HINGES OF THE DOOR WERE SEPARATING FROM THE DOOR AND TO GET THAT REPAIRED I WOULD NEED TO SEND IT TO THE BODY SHOP. THE ARM HAS SINCE SNAPPED IN HALF AND THE DOOR CAN ONLY BE OPENED/CLOSED MANUALLY, BUT TOYOTA WARNED ME THAT THE HINGES WILL CONTINUE TO BEND. I AM FEARFUL AS I HAVE TWO SMALL CHILDREN AND DO NOT TRUST THE DOOR TO BE SAFE. TOYOTA DEALER WILL NOT REPAIR AT THEIR EXPENSE EVEN THOUGH THERE HAVE BEEN LAWSUITS AND ARE SO MANY DOCUMENTED CASES.

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