NHTSA Complaint #10904653 — 2011 TOYOTA HIGHLANDER STRUCTURE:BODY

Complaint Details

ODI Number	10904653
Vehicle	2011 TOYOTA HIGHLANDER
Component	STRUCTURE:BODY
Date of Incident	August 8, 2016
Date Filed	September 8, 2016
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WHEN TRYING TO OPEN THE REAR HATCH FROM THE INSIDE, THE BEEPING SOUND WOULD NOT TURN OFFICE AND WHEN I WENT TO INVESTIGATE WHAT WAS WRONG WITH THE HATCH THE HYDRAULIC ARM HAD BROKEN AND THE MOLDING POPPED OFF PREVENTING IT FROM WORKING. I TOOK IT INTO TOYOTA DEALERSHIP AND THEY REPLACED THE WHOLE MOTOR/ARM ON THE HATCH. THIS WAS COVERED THROUGH MY WARRANTY.

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