NHTSA Complaint #10971817 — 2011 TOYOTA HIGHLANDER STRUCTURE:BODY

Complaint Details

ODI Number	10971817
Vehicle	2011 TOYOTA HIGHLANDER
Component	STRUCTURE:BODY
Date of Incident	April 5, 2017
Date Filed	April 11, 2017
Mileage	73,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

POWER LIFTGATE MOTOR ARM DETACHED FROM THE UPPER PORTION OF THE REAR DOOR. UPON REPEATED USE AND TIGHTENING IT BECOMES STRIPPED. FORUMS REPORTS THIS IS COMMON FOR SEVERAL MODEL YEARS - NO RECALL. HOLE TO SCREW BECOMES STRIPPED OVER TIME. NO ACCESS TO THE BACK END TO APPLY NUT. DEALER RECOMMENDS TAKING IT TO A BODY SHOP FOR DOOR REPLACEMENT AT $3200 - $3900 DOLLARS. EXTREMELY BAD DESIGN FLAW. IF LIFTGATE SEEMS WEAK IN OPENING NAND CLOSING, THIS COULD BE PART OF THE PROBLEM. SHOWED WEAKNESS FOR WEEKS UNTIL I HEARD THE POP AND REALIZED THE POWER ROD CAME OUT. WHEN I WENT TO SCREW IT BACK IN - IT'S STRIPPED. OUT OF WARRANTY PERIOD. NO SOLUTION FOUND OTHER THAN REPLACING THE REAR LIFTGATE.

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