NHTSA Complaint #10809149 — 2011 FORD ESCAPE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10809149
Vehicle	2011 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	December 7, 2015
Date Filed	December 9, 2015
Mileage	48,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

MY 2011 FORD ESCAPE REAR LIFTGATE LATCH WON'T OPEN- CAUSED BY PREMATURE FAILURE OF AN ELECTRICAL ACTUATOR THAT UNLATCHES (OPEN) THE LIFT-GATE. THE VEHICLE'S LIFTGATE ONLY UNLATCHES ELECTRICALLY (BUTTON SWITCH OPERATED). THERE IS NO WAY TO OPEN THE LIFTGATE MANUALLY IF THE ACTUATOR FAILS OR IN THE EVENT OF VEHICLE'S ELECTRIC POWER FAILURE. DEFECTIVE DESIGN, QUALITY CONTROL/RELIABILITY ISSUE AS WELL AS SAFETY CONCERN. THERE ARE APPARENTLY TENS OF THOUSANDS OWNERS OF 2008 TO 2012 FORD ESCAPE WITH THE EXACT SAME PROBLEM AS DEMONSTRATED BY THE FOLLOWING YOU TUBE LINK (OVER 69,000 VIEWS TO DATE AND GROWING): HTTPS://WWW.YOUTUBE.COM/WATCH?V=BKXGGQYXXO4

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Recent Complaints for the 2011 FORD ESCAPE

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