NHTSA Complaint #10808227 — 2014 NISSAN ALTIMA

MY CAR HAS APPROXIMATELY 27,500 MILES. ABOUT THREE MONTHS AGO I BEGAN HAVING A HARD TIME KEEPING THE CAR IN MY LANE OF TRAFFIC. THE CAR WAS PULLING HARD TO THE LEFT, REQUIRING ME TO STEER TO THE RIGHT (APPROXIMATELY TO A 1 O'CLOCK POSITION). I BELIEVED THIS TO BE AN ALIGNMENT ISSUE AND HAD A LARGE CHAIN REPAIR SHOP COMPLETE AN ALIGNMENT. THE STEERING ISSUE WAS NOT RESOLVED. I THEN TOOK THE CAR TO MY DEALERSHIP AND THEY ADVISED THAT IT WAS OUT OF ALIGNMENT AND THEY HAD FIXED THE ISSUES WITH AN ALIGNMENT (I HAVE NOT PAID $250 IN ALIGNMENT CHARGES). AFTER A FEW DAYS OF DRIVING IT, THE CAR IS STILL PULLING TO THE LEFT. I HAVE TRIED DRIVING IN ALL LANES OF TRAFFIC AND BEEN SENSITIVE TO THE GRADE OF THE ROAD...HOWEVER, MY CAR WILL PULL TO THE LEFT IN ANY SITUATION. IN MOST CASES, IT TAKES QUITE A BIT OF PRESSURE STEERING TO THE RIGHT, TO KEEP THE CAR DRIVING STRAIGHT-AHEAD. WHEN I CALLED THE DEALERSHIP TO ADVISE THEM THE REPAIR WAS NOT CORRECT, THEY SAID THEY HAD TWO TECHS DRIVE IT AND IT WAS FINE - I WOULD NEED TO RETURN TO THE DEALERSHIP AND DRIVE THE CAR WITH THEM TO DIAGNOSE. I DON'T FEEL THAT I SHOULD HAVE TO SPEND ADDITIONAL TIME WITH THE SERVICE DEPARTMENT TO FIND A REPAIR FOR MY VEHICLE. I MADE A REPORT WITH NISSAN CUSTOMER AFFAIRS. IN MY EXPERIENCE WITH NISSAN, THESE ARE THE STEPS THAT ARE NEEDED TO GET A SOLUTION TO ANY SAFETY ISSUES.