NHTSA Complaint #10807426 — 2009 LEXUS RX350

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10807426
Vehicle	2009 LEXUS RX350
Component	ENGINE
Date of Incident	November 24, 2015
Date Filed	November 30, 2015
Mileage	107,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I SAW WHITE SMOKE IN MY REAR VIEW MIRROR WHILE DRIVING ON A STREET. NO ENGINE LIGHTS APPEARED. I HAD BEEN DRIVING ON THE FREEWAY A FEW MINUTES EARLIER. I PULLED OVER AND CALLED MY LEXUS DEALER, WHO REGULARLY DOES MY MAINTENANCE. I HAD CAR TOWED TO DEALER, WHO SAID IT WAS THE VVTI OIL COOLER HOSE AND IT WOULD BE COVERED UNDER WARRANTY. NEXT DAY, DEALER TELLS ME THEY REPLACED THE VVTI HOSE BUT IT WAS STILL LEAKING. IT WAS A DIFFERENT RUBBER OIL HOSE AND WOULD NOT BE COVERED UNDER WARRANTY. I AM NOT HAPPY. I SEE THAT THIS HAS BEEN A PROBLEM WITH TOYOTA AND LEXUS SO WHY DIDN'T MY DEALERSHIP REPLACE THE VVTI HOSE DURING A ROUTINE OIL CHANGE AND WARN ME ABOUT THE RUBBER HOSE PROBLEM, SO I COULD REPLACE IT WITH A METAL ONE BEFORE IT LEAKED. I HOPE THERE IS NO ENGINE DAMAGE.

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