NHTSA Complaint #10790089 — 2014 TOYOTA CAMRY

I AM WRITING TO NOTIFY YOU OF THE PROBLEMS I AM EXPERIENCING WITH MY 2014 TOYOTA CAMRY SE WITH VIN NUMBER [XXX] AND TO REQUEST THAT YOU CORRECT THIS PROBLEM WITHIN THIRTY (30) DAYS OF YOUR RECEIPT OF THIS LETTER. I PURCHASED MY VEHICLE FROM SPARKS TOYOTA IN CONWAY, SC ON DECEMBER 31, 2013. APPROXIMATELY TWO MONTHS THREE PURCHASING, I BEGAN HAVING TROUBLE WITH A RATTLING NOISE COMING FROM THE ROOF OF MY CAR. I TOOK MY VEHICLE BACK TO THE DEALER FOR REPAIRS ON THE FOLLOWING DATES: ?AUGUST 12, 2014-INVOICE 388089 ?SEPTEMBER 4, 2014-INVOICE390385 ?NOVEMBER 5, 2014?INVOICE397072 ?DECEMBER 10, 2014-INVOICE400773 ?JULY 28,2015-NO INVOICE NUMBER BUT, TO DATE, THE DEALER HAS BEEN UNABLE TO CORRECT THE PROBLEM. I HAVE TALKED TO THE CUSTOMER SERVICE REPRESENTATIVE ([XXX]) AND AUTOMOBILE SERVICE MANAGER ([XXX]) AT SPARKS TOYOTA. I REQUESTED TO SPEAK TO THE OWNER BUT NEVER GIVEN THE OPPORTUNITY TO TALK WITH HIM. I LEFT MY TELEPHONE NUMBER AND NEVER GOT A RETURN CALL. ACCORDING TO YOUR SERVICE MANAGER, THERE IS NOTHING ELSE THAT CAN BE DONE TO MY VEHICLE. SINCE TOYOTA CANNOT REPAIR MY VEHICLE, I AM SEEKING ANOTHER ALTERNATIVE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR