NHTSA Complaint #10790034 — 2012 FORD FUSION HYBRID

TL* THE CONTACT OWNS A 2012 FORD FUSION HYBRID. THE VEHICLE WAS REPAIRED UNDER FORD'S CUSTOMER SATISFACTION THAT WAS RELATED TO NHTSA ACTION NUMBER: PE14030 (STEERING). THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE SYSTEM WARNING, ADVANCED TAC, AND ABS WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON; HOWEVER, WHEN THE VEHICLE WAS PLACED IN REVERSE, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE PEDAL WENT TO THE FLOORBOARD AND FAILED TO STOP THE VEHICLE. THE VEHICLE CONTINUED IN REVERSE INTO ONCOMING TRAFFIC AND NEARLY CAUSED A CRASH. THE CONTACT POWERED THE VEHICLE OFF AND BACK ON AND THE BRAKE PEDAL RETURNED TO NORMAL. THE CONTACT DROVE THE VEHICLE TO AN INDEPENDENT MECHANIC, HOWEVER, THE MECHANIC WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE DRUM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,800.