NHTSA Complaint #10789409 — 2012 FORD EXPLORER

ON 6/29/15 WHILE DRIVING TO WORK AT ABOUT 40 MPH THE AWD OFF LIGHT CAME ON WITH A WRENCH ON MY 2012 FORD EXPLORER, THE VEHICLE SUDDENLY DECREASED IN SPEED TO LESS THAN 5 MPH. PULLED OVER TURNED THE VEHICLE OFF & THEN TURNED BACK ON. COMPUTER SEEMED TO RESET ITSELF. TOOK VEHICLE TO FORD & SAID THEY COULD NOT REPLICATE THE PROBLEM. THEN AGAIN TONIGHT (11/9/15) ON MY WAY HOME FROM WORK, AGAIN GOING ABOUT 40 MPH, THE AWD OFF LIGHT WITH THE WRENCH CAME ON AGAIN. SPEED IMMEDIATELY DROPPED TO LESS THAN 5 MPH & VEHICLE MADE GRINDING NOISES. PULLED OVER, TURNED THE VEHICLE OFF & TURNED BACK ON. COMPUTER RESET ITSELF AGAIN & IMMEDIATELY DROVE IT TO FORD. THE ONLY MESSAGE THEY COULD FIND WAS A CODE FOR LOSS OF COMMUNICATION TO BCM. WAS TOLD THERE WAS NOTHING THEY COULD DO AND IF IT HAPPENED AGAIN TO LEAVE THE VEHICLE RUNNING, CALL ROADSIDE ASSISTANCE & HAVE THEM TOW IT IN WHILE STILL RUNNING. I LIVE IN A RURAL AREA THAT DOES NOT HAVE MANY PLACES TO PULL OVER WHEN YOUR VEHICLE BREAKS DOWN AND I DO NOT UNDERSTAND WHY THE COMPUTER SYSTEMS MEMORY DOES NOT TRACK THESE MESSAGES. I GUESS IT WILL TAKE A FATALITY BEFORE FORD RECTIFIES THE PROBLEM.