NHTSA Complaint #10788240 — 2011 FORD FIESTA

IN NOVEMBER OF 2014 I RECEIVED MY RECALL NOTICE ON MY 2011 FORD FIESTA ABOUT A 'SHUTTERING' ISSUE WITHIN THE MOTOR/TRANSMISSION. SINCE THIS TIME, MY CAR HAS GONE BACK EVERY 3 MONTHS TO HAVE THE SAME ISSUE REPAIRED. THIS WILL BE TRANSMISSION NUMBER 4 WITHIN 1 YEAR. I WAS ALREADY TOLD BY THE DEALERSHIP THAT MY CAR CANNOT BE REPAIRED. FORD CANNOT FIX THE ISSUE. THE DEALERSHIP HAS BEEN GREAT, THEY HAVE BEEN HONEST WITH ME FROM THE START. THEY HAVE ADVISED THAT THEY WILL CONTINUE TO TRY AND FIX THE CAR UNDER WARRANTY UNTIL IT RUNS OUT. THE 2012 FIESTAS DO NOT HAVE THE SAME MOTOR OR TRANSMISSION THUS, THE ISSUE IS FIXED. I CALLED MY FINANCE COMPANY AND ASKED THEM IF I CAN RETURN THE CAR SINCE THE CAR CANNOT BE REPAIRED. I WAS ADVISED I HAD TO GO THROUGH FORD AND HAVE THEM START THE PAPERWORK. I WAS FURTHER ADVISED THAT THE PAPERWORK HAS TO BE CODED TO REFLEX THE CAR CANNOT BE REPAIRED, THEREFORE IT IS CODED DIFFERENTLY TO REFLECT ON MY CREDIT REPORT AS A VOLUNTARY REPOSSESSION DUE TO UNREPAIRABLE VS JUST NON-PAY. I CALLED FORDS CUSTOMER RELATION TEAM 1-800-392-3673 OPTIONS 1,4 &5. I SPOKE WITH RENEE WHO ADVISED I HAD TO GO TO FORD CREDIT TO GET THE PAPERWORK. RENEE ADVISED ME MY CAR IS TOO OLD FOR THEM TO BUY BACK (MY CAR IS 4 YEARS OLD). SHE FURTHER ADVISED THE NUMBER AS 800-727-7000. SHE ADVISED THEY WOULD BE ABLE TO HELP ME. I CALLED FORD CREDIT AND SPOKE WITH CHAD WHO ADVISED ME HE COULD NOT HELP ME SINCE ALL I WANT TO DO IS RETURN MY CAR AND HAVE THE PAPERWORK CODED THAT IT IS BEING RETURNED BECAUSE THE CAR CANNOT BE REPAIRED. I DID NOT DO ANYTHING WRONG, I PAY FOR MY CAR EACH MONTH AND EVEN FOR THE MONTHS WHEN MY CAR IS AT THE GARAGE. I WANT TO RETURN THE CAR AND HAVE MY CREDIT SCORE NOT AFFECTED BY THE RETURN.