NHTSA Complaint #10786040 — 2014 FORD FOCUS ELECTRIC

THE VEHICLE WAS STATIONARY WITH NO POWER. THE VEHICLE WOULD NOT START AND DISPLAYED A YELLOW TOOL WRENCH THAT READ 'SEE MANUAL' AND THEN WOULD CHANGE TO A YELLOW TRIANGLE WITH A RED EXCLAMATION MARK THAT READ 'STOP VEHICLE SAFELY.' HAD THE VEHICLE TOWED TO AV FORD AND THEY HAVE BEEN NOTHING BUT UNHELPFUL. THEY STATE IT'S WATER INTRUSION TO THE CONNECTORS AND IS NOT COVERED UNDER THE MANUFACTURE WARRANTY AND TO FILE A CLAIM WITH MY AUTO INSURANCE COMPANY. THEY CANNOT PROVIDE ANY DIAGNOSTIC TESTING TO CONCLUDE THEIR WATER INTRUSION TO THE CONNECTOR'S THEORY. WE HAD A RAINSTORM THE DAY BEFORE I BROUGHT THE VEHICLE IN TO THEM. THEY ARE USING WATER INTRUSION DAMAGE AS A SCAPEGOAT TO FIXING THE REAL ISSUE WHICH IS A DEFECT TO THE POWERTRAIN CONTROL MODULE. FORD DID HOWEVER PROVIDE ME A WRITTEN ESTIMATE OF REPAIR FOR $33,160.42. THIS IS ABSURD AND IS MORE THAN THE CAR IS EVEN WORTH. THESE CARS CONTINUE TO HAVE THIS ISSUE DESPITE OF THE RECALL THEY HAD FOR THIS PROBLEM. FORD FOCUS ELECTRIC VEHICLES THAT WERE NOT PART OF THE ORIGINAL RECALL IN NOVEMBER 2013 ARE EXPERIENCING THE SAME COMPLETE LOSS OF POWER BECAUSE THE ISSUE HAS NOT BEEN FIXED.