NHTSA Complaint #10785658 — 2013 FORD EXPLORER

DRIVING VEHICLE THROUGH INTERSECTION, TURNING, , LOST POWER STEERING, AND TEMPORARILY LOST CONTROL OF VEHICLE. WAS ABLE TO MUSCLE IT TO THE SIDE OF THE ROAD. DISPLAY MADE A CHIME NOISE, AND STATED "POWER ASSIST FAILURE" ( OR SOMETHING TO THAT EFFECT). I PULLED TO THE SIDE OF ROAD, TURNED OFF VEHICLE, WAITED 2 MIN, STARTED IT AGAIN AND IT WORKED FINE. FOUND THERE IS A RECALL "14S06" FOR EXACT MODEL AND YEAR WITH EXACT DESCRIPTION OF MY FAILURE. TOOK VEHICLE TO CLOSEST FORD DEALER, THEY SAID IT IS COVERED UNDER RECALL AND THERE WOULD BE NO CHARGE AS THIS IS A SAFETY ISSUE. AFTER NUMEROUS CALLS BACK AND FORTH WITH DEALER AND FORD, FORD CLAIMS THIS VIN IS NOT COVERED. I HAVE PAPERWORK FROM THE DEALER THAT SHOWS PART NUMBER NEEDED IS FOR THE STEERING GEAR # DB5Z-3504-NE, WHICH IS THE PART NUMBER IN THE RECALL. I AM UNABLE TO FIND A VIN # LIST AS IT APPEARS FORD DOES NOT HAVE ONE AND THEY DECIDE WHEN YOU CALL WHO GETS THE RECALL AND WHO DOES NOT. THERE IS NO TRANSPARENCY IN SUCH AS SYSTEM. IF FORD KNOWS OF THIS ISSUE WITH THIS YEAR AND MODEL AND KNOWS IT'S A SAFETY ISSUE THAT HAS RESULTED IN ACCIDENTS, PER NHTSA, WHY AM I BEING REJECTED FOR THE EXACT SAFETY ISSUE ON THE EXACT MODEL AND YEAR? CAN YOU PLEASE HELP?