NHTSA Complaint #10785071 — 2010 MAZDA MAZDA3

MY DASHBOARD HAS STARTED MELTING. IT CAUSES A HUGE GLARE ACROSS THE FRONT WINDSHIELD AND MAKES IT DIFFICULT TO DRIVE. THIS IS AN ACCIDENT WAITING TO HAPPEN. I DID PUT MY CAR IN SERVICE AT THE MAZDA DEALERSHIP IN CLEAR LAKE, TEXAS AND IT SAT THERE FOR OVER A MONTH. THEY DID GIVE ME A LOANER CAR BUT THEY CALLED ME TO DROP OFF THE LOANER AND PICK UP MY CAR, I EXPRESSED HOW TERRIFIED I AM TO DRIVE MY VEHICLE AND ASKED IF I COULD STAY IN THE LOANER UNTIL THE ISSUE WAS RESOLVED, AND THEY SAID, "IT WAS NOT THEIR PROBLEM" AND GAVE ME THE MAZDA CORPORATE NUMBER "BECAUSE IT WAS MAZDA'S PROBLEM NOT THE DEALERSHIP". I CALLED MAZDA AND THEY TOLD ME TO RETURN THE LOANER AND TO PUT A TOWEL OVER THE MELTED DASHBOARD(WHICH I HAVE TRIED BUT CAUSE A REFLECTION). I AM FURIOUS THAT MY SAFETY IS NOT A PRIORITY TO THESE PEOPLE. I NEED HELP GETTING THIS ISSUE RESOLVED.