NHTSA Complaint #10783534 — 2014 FORD FIESTA

THE CAR HAS 17250 MILES ON IT. I HAVE BEEN HAVING TRANSMISSION PROBLEMS. SHUDDERING, SHAKING, JERKING, JOLTING, SUDDEN OR DELAYED ACCELERATION HAVE ALL BEEN PROBLEMS. LOW SPEEDS SEEM TO BE AN ISSUE WITH IT. IT SEEMS TO SHUDDER IN BETWEEN 1ST AND 2ND GEARS. I ALSO HAVE HAD IT STALL WHILE IN REVERSE. I HAVE TAKEN IT TO THE FORD DEALERSHIP, THEY ARE AWARE OF THE ISSUE, HAVE HAD MULTIPLE COMPLAINTS, AND SAID THEY WOULD REPROGRAM THE SOFTWARE TO MAKE THE SHIFT CHANGES MORE SMOOTH. IT IS STILL EXHIBITING THE SAME ISSUES. HARSH SHUDDERING, GEARS SLIPPING, CLICKING AND NOISES. IT'S JUST A MATTER OF TIME BEFORE THIS VEHICLE KILLS SOMEONE. I WASN'T TOLD THAT THIS CAR WOULD OPERATE ANY DIFFERENTLY THAN ANY OTHER CAR. THE DEALERSHIP SAYS THAT ALL OF THESE SYMPTOMS ARE 'NORMAL' FOR THE KIND OF TRANSMISSION THAT THEY SOLD ME AND THAT IT'S STILL SAFE TO DRIVE. EVEN WHEN I TOOK IT IN TO GET REPROGRAMMED FOR THE SHUDDERING, THE TECHNICIAN SAID THAT "IT'S STILL GOING TO DO IT." WHAT?! IT WASN'T DOING IT BEFORE AND NOW YOU WANT ME TO DEAL WITH A SHUDDERING VEHICLE? AND YOU SAY YOU STILL CAN'T FIX IT? THAT'S TERRIBLE. I'VE OWNED FORD'S ALL MY LIFE AND THIS IS MY FIRST NEW CAR AND I FEEL LIKE I'VE MADE A TERRIBLE DECISION AND IT'S BARELY GOT 20,000 MILES ON IT. MORE IMPORTANTLY, THE SAFETY. I'VE HAD MORE THAN ONE CLOSE CALL WITH TRYING TO ACCELERATE AND THE TRANSMISSION NOT RESPONDING IN ENOUGH TIME TO GET OUT OF THE WAY. OPERATES UNLIKE ANY OTHER VEHICLE I'VE OWNED AND NOT IN A GOOD WAY.