NHTSA Complaint #10783393 — 2014 JEEP CHEROKEE

STRUCTURE:BODY:HATCHBACK/LIFTGATE issue reported to NHTSA

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Complaint Details

ODI Number	10783393
Vehicle	2014 JEEP CHEROKEE
Component	STRUCTURE:BODY:HATCHBACK/LIFTGATE
Date of Incident	February 1, 2015
Date Filed	October 19, 2015
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. WHILE DRIVING AT A LOW SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE JERKED BEFORE MOVING FORWARD. IN ADDITION, THE CONTACT STATED THAT THE LIFTGATE WAS ACTIVATED AND FAILED TO FUNCTION INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT A MODULAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE MODULAR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED ON MULTIPLE OCCASIONS, BUT THE FAILURE PERSISTED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE) AND 15V509000 (VISIBILITY) HOWEVER,THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 10,000.

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