NHTSA Complaint #10781414 — 2012 CHEVROLET EQUINOX

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10781414
Vehicle	2012 CHEVROLET EQUINOX
Component	STRUCTURE:BODY
Date of Incident	October 2, 2015
Date Filed	October 12, 2015
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

DOORS ON LOWER HEM SEAM HAVE THE PAINT TO POPPING OFF LEAVING BARE METAL TO RUST. DEALER WILL NOT REPAIR UNDER WARRANTY. CONTACTED GM CUSTOMER CARE CLAIM #81571836632. THEY CAME BACK WITH ME AFTER TALKING TO DEALER FOR ME TO PAY THE DEALER $300 FOR REFINISH DOORS. IN CANADA GM IS REPAIRING UNDER WARRANTY WITH SERVICE BULLETIN #15136B UNTIL MAY 2017. WHY REPAIR UNDER WARRANTY IN CANADA BUT NOT THE USA. VEHICLE IS IN MICHIGAN. REPORTED TO DEALER DURING JULY 2015, WENT BACK OCTOBER 2015 TO HAVE DEALER FIX. CUSTOMER & DEALER NOT WILLING TO PRESS GM WARRANTY TO COVER REPAIRS. DEALER STATED HE SEE THEM ALL THE TIME.

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