NHTSA Complaint #10781053 — 2011 DODGE RAM 3500

WE WERE MADE AWARE OF THE THREE (3) RECALLS AND POSSIBLE BUYBACK ON OUR 2011 DODGE RAM 3500 TRUCK BY "WORD OF MOUTH"! WE WERE NEVER CONTACTED ABOUT THE RECALLS OR THE CONSENT ORDER-----WE ACCIDENTALLY FOUND OUT! WE HAVE HAD SMOKE COMING FROM THE ENGINE COMPARTMENT TWICE, ONCE WHILE REFUELING AND ONCE WHILE THE TRUCK WAS IN MOTION. WE HAVE NOTICED A BAD AND DANGEROUS VIBRATION FROM THE STEERING! EVEN THOUGH WE CONTACTED FCA REGARDING THESE PROBLEMS, AND MY REQUEST FOR A COPY OF THE BUYBACK LETTER, I HAVE RECEIVED NOTHING EXCEPT COPIES OF THE THREE (3) RECALLS, WITH N49 BEING NOTED AS THE MOST DANGEROUS! FCA PUT ME IN TOUCH WITH THE FCA RESOLUTION CENTER, WHICH IS A 3RD PARTY VENDOR FOR FCA, AND THEY ARE GIVING ME THE "RUN A ROUND"! TWO DIFFERENT PEOPLE THERE HAVE GIVEN ME TWO DIFFERENT SETS OF "THINGS" THEY WILL NEED IN ORDER TO MAKE AN OFFER ON OUR AFFECTED TRUCK. I'M GOING TO HAVE TO RETAIN AN ATTORNEY TO GET ANY KIND OF BUYBACK ON OUR VEHICLE. IT IS MY BELIEF THAT FCA HAS NO INTENTION OF BUYING BACK THESE VEHICLES! I HAVE BEEN IN TOUCH WITH FCA SINCE JULY 28TH, TO NO AVAIL!