NHTSA Complaint #10780909 — 2009 DODGE RAM 1500

I BELIEVE FIAT CHRYSLER AUTOMOBILES (FCA) IS TRYING TO MAKE MONEY OFF ALL CUSTOMERS THAT ARE OPTING TO PARTICIPATE IN THE REPURCHASE/BUY BACK PROGRAM. AT NO POINT IN THE 35 PAGE NHTSA CONSENT ORDER IS ANYTHING MENTIONED ABOUT FCA ONLY OFFERING KELLEY BLUE BOOK "TRADE-IN" VALUE. NOT ONLY IS IT TRADE-IN VALUE, THEY ALSO ARE ONLY CLASSIFYING ALL VEHICLES AS ONLY "GOOD CONDITION". MY TRUCK IS IN "VERY GOOD CONDITION" ACCORDING THE BRIGGS DODGE DEALERSHIP IN TOPEKA, KS THAT I TOOK MY TRUCK TO YESTERDAY (10/7/15). PARAGRAPH 35 OF THE CONSENT ORDER STATES ORIGINAL PURCHASE PRICE MINUS DEPRECIATION PLUS 10%. THAT BY NO MEANS INDICATES TRADE-IN VALUE. REAL MARKET VALUE IS THE PRICE I SHOULD EXPECT IF I LISTED MY TRUCK ON CRAIGSLIST, CLASSIFIEDS, ETC. THIS VALUE ACCORDING TO KBB IS REFERRED TO AS PRIVATE PARTY VALUE. I'M NOT EXPECTING TO MAKE A PROFIT, BUT I ALSO DON'T THINK FCA SHOULD BE MAKING A PROFIT FOR MISTREATING ITS CUSTOMERS AND THE WAYS IN WHICH IT HAS HANDLED RECALLS IN RECENT YEARS. THEY ONLY WANT TO OFFER ME LESS THAN $15,000 FOR MY TRUCK (THAT'S INCLUDING THE 10%). HOWEVER, RETAIL FOR MY TRUCK IS JUST OVER $19,000. REAL MARKET VALUE/PRIVATE PARTY VALUE IS $17,000. I BELIEVE FCA SHOULD PAY ME (AND OTHER RAM OWNERS LIKE ME) CLOSER TO $17,000 PLUS $1,700 (10%) FOR MY TRUCK. PLEASE LOOK INTO THIS CONTINUED MISTREATMENT OF FCA CUSTOMERS. I LOOK FORWARD TO HEARING BACK FROM YOU. THANKS, [XXX] [XXX] [XXX]@YAHOO.COM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB