NHTSA Complaint #10780235 — 2009 NISSAN MAXIMA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10780235
Vehicle	2009 NISSAN MAXIMA
Component	STEERING
Date of Incident	September 29, 2015
Date Filed	October 6, 2015
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I GOT IN MY CAR TRIED TURNING IT ON AND IT WOULD NOT TURN OVER AT ALL. I KNEW IT WASN'T THE BATTERY BECAUSE ALL LIGHTS WERE ON AND FOB STILL WORKED. WHEN I PUT THE ACTUAL KEY IN SLOT IT GAVE THE MISSING KEY LIGHT. I HAD TO HAVE IT TOWED TO NISSAN WHERE THEY TOLD ME IT WOULD BE 1100 TO FIX THE STEERING WHEEL LOCK. AFTER RESEARCHING ONLINE I SAW A LOT OF THE SAME COMPLAINTS, AND THAT NISSAN HAD ISSUED AN EXTENDED WARRANTY. AFTER CALLING NISSAN CONSUMER AFFAIRS THEY INFORMED ME THAT MY WARRANTY HAD EXPIRED 4 MONTHS AGO BUT THAT THEY WOULD ESCALATE TO SEE IF THEY WOULD COVER A PORTION. AFTER BEING STRUNG FOR THREE DAYS, THEY DECIDED THAT THEY WOULD NOT COVER ANY OF THE COST. THEY ALSO INFORMED ME PRIOR THAT NORMAL PROTOCOL WAS FOR CONSUMER AFFAIRS TO CALL THE DEALERSHIP WHERE THE CAR WAS WHICH THEY NEVER DID FOR, I JUST GOT AN AUTOMATIC NO!

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