NHTSA Complaint #10779543 — 2004 LEXUS RX330

MY CAR HAS LEAKED SOMEWHERE EVERY TIME IT RAINS AND THE WATER ENTERS THE CAR SOMEHOW AND RUNS UNDER THE CARPET AND PUDDLES UNDER THE DRIVER AND FRONT PASSENGER FEET AREA. THERE IS ALSO WATER THAT PUDDLES UNDER THE CARPET IN THE REAR FOOT WELLS TOO. IT HAS ROTTED THE CARPET OVER TIME AS IT DRIES OUT UNTIL THE NEXT RAIN EVENT. THE CAR SMELLS WEIRD AS A RESULT OF THIS WETNESS AND DRYING OUT. WE KEEP THE CAR IN OUR GARAGE BUT IT'S IMPOSSIBLE TO FIND SHELTER WHEN YOU'RE OUT AND ABOUT EVERY TIME IT RAINS. THE DEALERSHIP BLEW OUT THE AIR CONDITIONING LINES AND CHECKED THE SUN ROOF BUT SINCE WE BOUGHT THE CAR USED WE HAVE ALWAYS HAD THE SUSPICION THAT IT WAS IN AN ACCIDENT OR SOMETHING AND NEVER TOLD US AND SOMEHOW THIS CAUSES THE WATER LEAK. WE DON'T KNOW WHAT THE CAUSE IS BUT IT'S A SHAME FOR A QUALITY CAR TO HAVE THIS PROBLEM. THE TECH AT BERGSTROM TOLD US WE COULD BUY NEW CARPET AND HAVE IT INSTALLED. REALLY?.. WE STOPPED GOING THERE FOR SERVICE OUT OF FRUSTRATION AND WE HAVE BEEN PLAGUED WITH OUR LEAKY CARS WET INTERIOR WHEN IT RAINS. THE CAR WAS THIS WAY FROM THE VERY BEGINNING BUT WE DIDN'T KNOW WHAT WAS GOING FOR OVER A YEAR UNTIL THE FLOOR WAS SATURATED. THE CARPET DIDN'T DRY ROT IMMEDIATELY BUT OVER THE YEARS.