NHTSA Complaint #10777827 — 2010 VOLKSWAGEN TIGUAN

EMAILED TO TO VW CUSTOMER CARE ON 9/26/15, ONE COULD ARGUE THESE ARE SAFETY RELATED, THE FUSE BOX WAS MELTED. THE ENGINE TIMING CHAIN SLIPPED & CAUSED ENGINE DAMAGE THAT WOULD HAVE BEEN MORE EXPENSIVE TO REPAIR THAN THE COST OF A NEW ENGINE. TO CUSTOMER CARE: WE'VE HAD SIGNIFICANT PROBLEMS WITH OUR 2010 TIGUAN - DOES VW OFFER ANY FINANCIAL HELP WITH THESE (FACTORY DEFECTS?) - REPLACE FUSE BOX: $550, 8/16/2013 PARTS & LABOR, ODOMETER WAS NOT STATED ON INVOICE - NEW ENGINE: $6,866.16, 05/13/2015 PARTS AND LABOR, ODOMETER 66,539 MILES THE DEALER OFFERED NO WARRANTY COVERAGE & THEIR PRICE WAS HIGH SO WE WENT ELESEWHERE - DO NOT PLAN TO BUY OR RECOMMEND VW IN THE FUTURE CONSIDERING THESE LARGE ISSUES I HAVE THE RECEIPTS, WILL SCAN & E-MAIL IF THAT HELPS - SERVICE LOCATION: VOLKS & RINGS, 13669 WARWICK BLVD, NEWPORT NEWS, VA 23602 - VOLKS & RINGS PHONE: 757-874-0018 [XXX] [XXX] YORKTOWN, VA 23693 CELL: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB