NHTSA Complaint #10775382 — 2012 HYUNDAI SONATA

THERE HAS BEEN A LICKING SOUND WHEN I TURN MY STEERING FOR ABOUT 8 MONTHS NOW. I TOOK TO THE DEALERSHIP ON TWO SEPARATE OCCASIONS AND WAS TOLD THAT WHEN THEY TEST THE VEHICLE THEY DID NOT HEAR ANY SOUNDS. ABOUT TWO WEEKS AGO HE SOUND WAS MORE NOTICEABLE AS SOON AS THE STEERING WAS TURNED. I SOON NOTICED A KNOCKING SOUND ON THE DRIVERS SIDE WHENEVER THE ROAD IS ROUGH. I TOOK IT BACK TO THE DEALERSHIP ON MONDAY SEPTEMBER 21 2015; I WAS TOLD THAT MY VEHICLE WAS UNSAFE TO DRIVE BECAUSE BOTH COUPLING WAS COMPLETELY BROKEN OFF. THE REASON THAT FORCED ME TO BRING IT IN ON MONDAY IS THAT I WAS DRIVING ON THE HIGH WAY TO WORK AND I STEPPED ON THE BREAKS AND THE STEERING STARTED TO SHAKE REALLY BAD AND I HAD A HARD TIME CONTROLLING THE CAR. I CALLED HYUNDAI AND REPORTED THE PROBLEM, I WAS TOLD THAT THEY HAVE GOTTEN A LOT OF COMPLAINS BUT THEY HAVE NOT OPENED AN INVESTIGATION ON IT AS OF YET THEREFORE THERE IS NO RECALL. I ASKED WHAT IF I HAD GOTTEN IN AN ACCIDENT; THE RESPONSE WAS IF THAT SHOULD HAPPEN THERE WOULD BE AN INVESTIGATION AND IF HYUNDAI IS AT FAULT THEN THEY WOULD COMPENSATE. THIS IS UNACCEPTABLE AND A VERY SERIOUS ISSUE THAT WILL EVENTUALLY KILL SOMEONE, IF SOMETHING IS NOT DONE SOON. I ASKED HOW IS IT POSSIBLE THAT THE COUPLING BROKE COMPLETELY OFF AND MY CAR IS A 2012 CAR WHICH MAKES IT ONLY 2 1/2 YEARS OLD AND THEY SAID BECAUSE OF THE HIGH MILEAGE. THAT DOES NOT MAKE SENSE; I HAVE SEEN CARS 10YRS OLD AND DO NOT HAVE THIS PROBLEM. NOT ONLY THAT BUT 6MTHS AGO I ALSO HAD TO CHANGE MY GAS PUMP.