NHTSA Complaint #10766826 — 2014 TOYOTA CAMRY

I PURCHASED A 2014 TOYOTA CAMRY SE IN NOVEMBER 2014. I WAS DRIVING ON THE FLORIDA TURNPIKE GOING ABOUT 60 MILES PER HOUR AND THE BACK LEFT TIRE BLOWOUT. THE SIDE OF MY CAR IS DAMAGED AND THE LOWER PANEL BELOW THE DOORS ALSO THE FRONT BUMPER. I CONTACTED TOYOTA AND I WAS TOLD THAT THE TIRE IS NOT COVERED BY THEM EVEN AND ONLY THE CAR (WOW). THE MANAGER AT TOYOTA TOLD ME TO CONTACT THE TIRE DEALER AND DISCUS THE PROBLEM. I CALLED THE TIRE MANUFACTURE (BRIDGESTONE RETAIL OPERATIONS, LLC - 800 847 3272) AND TOLD THEM OF THE SITUATION. THE REPRESENTATIVE TOOK ALL THE DETAILS AND PROVIDED ME WITH A CASE NUMBER (727790) AND TOLD ME TO PROVIDE THEM WITH 2 WRITTEN ESTIMATES AND SHIP THE DAMAGED TIRE TO THEM. AFTER A WEEK, I SHIPPED THE DAMAGED TIRE AND THE WRITTEN ESTIMATE BRIDGESTONE. AFTER ABOUT A WEEK, I RECEIVED A LETTER IN THE MAIL STATED THAT MY CLAIM HAS BEEN DENY, DUE TO LOW AIR IN THE TIRE. THIS IS NOT TRUE BECAUSE HAD SUFFICIENT AIR IN THE TIRE AND THESE TIRES ARE I WENT ON THE WEB SITE HTTP://WWW.NITROFILL.COM/ AND EVEN IF THE TIRE HAS LOW AIR IT SHOULD NOT HAVE BLOWOUT. I CONTACTED (1-877-246-3455) THE NITRO FILL AND THEY TOLD ME THAT BRIDGESTONE IS A "JOKE". I REALLY NEED YOUR HELP ON SOLVING THIS PROBLEM BECAUSE THE CAR IS NEW AND FULLY UNDER WARRANTEE. I REALLY DON'T KNOW WHAT TO DO AT THIS POINT SO I AM COUNTING ON YOUR HELP ... THANKS THE CONTACT PERSON AT BRIDGESTONE IS: DONIELLE STEPHENS: BRIDGESTONE AMERICAS, INC. 10 E. FIRESTONE BLVD. AKRON, OHIO 44317-001 EML. [email protected] CASE#: 727790 ______________________________________ BRIDGESTONE AMERICAS TIRE OPERATIONS, LLC 201 BRIDGESTONE PKWY SUITE B - DOCK DOOR 132 LEBONON, TN 37090 DEPT. LEGAL DEPARTMENT