NHTSA Complaint #10765062 — 2008 TOYOTA HIGHLANDER HYBRID

I PURCHASED A NEW 2008 HIGHLANDER HYBRID. THOUGH I HAD NO PROBLEMS, IN NOVEMBER 2013, THE INVERTER WAS RECALLED AT 79,000 MILES, AND REPLACED. WE HAD NO PROBLEMS WITH THE CAR FOR THE NEXT 22 MONTHS. ON SEPTEMBER 6, 2015, THE CAR STALLED AND COULD NOT BE RESTARTED. WE HAD THE CAR TOWED 55 MILES TO THE DEALERSHIP. INVESTIGATION OF THE CAR OVER 2 DAYS WAS UNSUCCESSFUL IN DISCOVERING THE CAUSE. ON SEPTEMBER 9, I ASKED IF IT WAS THE INVERTER. I WAS TOLD IT WAS NOT. THE SERVICE MANAGER HAD CONTACTED TOYOTA, WHO RECOMMENDED TAKING APART THE HYBRID SYSTEM TO LOOK FOR A SHORTED WIRE. ON THURSDAY, SEPTEMBER 10, I WAS TOLD THAT THEY FOUND A WIRE, WOULD BUT THE SYSTEM BACK TOGETHER, AND WOULD TAKE IT FOR A TEST DRIVE. ON FRIDAY, SEPTEMBER 11, THE CAR STALLED AND DIED ON THE THIRD TEST DRIVE. AT THIS TIME, I WAS INFORMED IT WAS THE INVERTER. THE SERVICE MANAGER AGREED WITH ME IN FEELING THAT SINCE TOYOTA HAD TAKEN OUT AN INVERTER THAT WAS SEEMINGLY WORKING FINE, AND REPLACED WITH ONE THAT FAILED IN LESS THAN 2 YEARS, THAT TOYOTA WOULD TAKE CARE OF ME. ON TUESDAY, SEPTEMBER 15, I WAS INFORMED THAT THE COST FOR THE PART WAS $8800, AND THAT THE REGIONAL SERVICE/PARTS MANAGER, OFFERED TO PAY HALF OF THE COST FOR REPLACEMENT. I WAS NOT HAPPY WITH THIS OFFER, AS IT STILL LEFT ME WITH A BILL OF SEVERAL THOUSAND DOLLARS FOR A PART THAT FAILED IN LESS THAN 2 YEARS AFTER THE RECALL. AT THIS TIME, I HAVE NOT ACCEPTED THE OFFER. I WAS TOLD TO CALL CUSTOMER SERVICE. I WAS INFORMED THAT BECAUSE THE REGIONAL MANAGER HAD MADE ME AN OFFER, THERE WAS NOTHING ELSE SHE COULD DO. MY FRUSTRATION IS THAT TOYOTA RECALLED MY VEHICLE FOR THE INVERTER. AND I BELIEVE A BAD INVERTER WAS PUT IT THE CAR INSTEAD. THIS CURRENT INVERTER, THAT TOYOTA TOLD ME TO PUT IN THE CAR, LASTED APPROXIMATELY 29,000 MILES AND 22 MONTHS. THIS SEEMS LIKE A FAR CRY FROM THE EXPECTED LIFE OF AN INVERTER.