NHTSA Complaint #10763707 — 2014 RAM 1500

REFERENCE ODI #10715810 REFERENCE # 829794 I OWN A 2014 RAM 1500 TRADESMAN BLACK EXPRESS, I LODGED A COMPLAINT IN MARCH 2015 REGARDING RAPID AND IRREGULAR FRONT TIRE WEAR AT ONLY 7,035 MILES. THEN BEGAN THE SAGA OF TRYING TO GET SUSPENSION CORRECTED. FRONT END ALIGNMENT AND TIRE ROTATION WAS PERFORMED AT 7,035 MILES, FRONT END ALIGNMENT WAS FOUND TO BE OUT OF SPEC. (THIS SERVICE WAS PERFORMED AT AN INDEPENDENT SERVICE FACILITY.) AT 9.803 DETECTED SAME WEAR PATTERN, ALIGNMENT WAS IN SPEC.BY SAME INDEPENDENT REPAIR FACILITY. RAM CUSTOMER CARE DIRECTED ME TO DAYTONA DODGE, ANOTHER ALIGNMENT WAS PERFORMED, HOWEVER TRACKING ON ROAD WAS IMPAIRED. AT 10,450 MILES. RAM CUSTOMER CARE DIRECTED ME TO FLAGLER DODGE WHERE ANOTHER ALIGNMENT WAS PERFORMED, FRONT END ALIGNMENT WAS OUT OF SPEC AND CORRECTED AT 10,608 MILES. TIRE IRREGULAR TIRE WEAR CONTINUED, RAM CUSTOMER CARE SUGGESTED A FOUR WHEEL ROAD FORCE TIRE BALANCE, WHICH I PAID FOR AT MY OWN EXPENSE. WEIGHT ADJUSTMENT OF 1/4 OZ ON THREE WHEELS AND 1/2 OZ ON ONE WHEEL, NO CHANGE IN TIRE WEAR. FILED NOTICE OF DEFECTIVE VEHICLE WITH MFG. MFG. HAD THEIR FINAL ATTEMPT TO REPAIR AT 13,019 MILES. CHECKED UNDER BODY FOR DAMAGE, NONE REPORTED, TEST DROVE, NORMAL TRACKING, ORDERED ALIGNMENT, WAS FOUND TO BE IN SPEC. HAD LEMON LAW ARBITRATION BOARD HEARING SCHEDULED FOR 8/27/15, MFG. FILED AMENDED ANSWER TO BOARD 5 DAYS BEFORE HEARING ASSERTING "NO DEFENSE" AND WISHED TO ENTER PRIVATE NEGOTIATIONS. MFG. IS IS NOT WILLING TO NEGOTIATE FAIR SETTLEMENT, ATTEMPTING TO SHORT REFUND ME $7,339.00 ON VEHICLE BUY BACK. MFG IS TRYING TO AVOID HAVING CASE HEARD BEFORE ARBITRATION BOARD, BUT IS DICTATING SETTLEMENT INSTEAD OF NEGOTIATING. PRESENTED MFG. WITH ULTIMATUM, WITH DEADLINE OF 9/18/15, IF NOT RESOLVED IT WILL BE DECIDED BY ARBITRATION BOARD FOR SETTLEMENT. IF YOU ARE HAVING SAME ISSUE CALL ME: [XXX]. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC